Sewer District in Ohio

Client Background

The District is the largest wastewater treatment provider in the State of Ohio, serving one million residents across 62 communities and managing infrastructure spanning 380 square miles. The District treats approximately 90 billion gallons of wastewater annually and oversees more than 400 miles of streams, playing a critical role in protecting public health and the environment.

Infojini was selected as the successful bidder for assisting the District with this key initiative based on its past experience working on similar projects.

Client Need

Challenges

Conducting a comprehensive accessibility audit of all public-facing web and mobile platforms.
Identifying gaps relative to WCAG 2.1 AA and DOJ Title II ADA requirements.
Developing a prioritized, actionable compliance plan.
Establishing an ongoing framework for accessibility governance and validation.
Ensuring inclusive access for users with visual, auditory, physical, cognitive, and neurological disabilities.

Challenges

Scale and Diversity of Digital Assets: Multiple departments managed independent systems, platforms, and tools, requiring a unified inventory and assessment approach..
Regulatory Complexity: The DOJ’s 2024 rule introduced clear enforcement expectations, increasing legal and reputational risk for non-compliance.
Third-Party and Embedded Systems: Accessibility needed to be evaluated not only for the District-owned content, but also for embedded third-party applications..
Need for Human-Centered Testing: Automated scans alone were insufficient to validate real-world usability for assistive technology users.

Our Solution

In response to the U.S. Department of Justice’s final rule on web and mobile accessibility (effective April 24, 2024), the District initiated the Accessibility of Web Information and Services Project to ensure full compliance with WCAG 2.1 Level AA standards ahead of its mandated compliance deadline of April 26, 2027. Infojini proposed and executed a structured, milestone-based accessibility program aligned with DOJ guidance and WCAG best practices.

Task A: Audit & Assessment
- Automated scanning tools for baseline detection
- Manual testing by IAAP/CPAAC-certified professionals
- A paired review process, where a native screen-reader user worked alongside a sighted accessibility specialist to evaluate real-world usability
- Websites and mobile-responsive platforms
- Web applications and forms
- Embedded third-party tools
- Document repositories and interactive content
Task B: Compliance Plan Development
- Clear remediation recommendations for each accessibility issue.
- Prioritization by risk, user impact, and legal exposure.
- A roadmap aligned to the District’s internal resources and timelines.
- A tracking framework demonstrating current and future compliance progress.

See Our Solutions in Action

Realized Benefits

Through this initiative, the District established a clear, defensible path to digital accessibility compliance, well ahead of its federal deadline. The project reinforced the District’s commitment to equity, transparency, and inclusive public service, ensuring that all residents can access critical information and services without barriers.

By pairing technical rigor with human-centered testing, Infojini helped the District transform accessibility from a regulatory requirement into a core operational standard.

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